Returns & Shipping Policy
Returns
Return request must be made on new, unused, and uninstalled items within 14 days of delivery. The delivery date is determined by the date the carrier’s tracking information shows the package was delivered. If you are not available when your item is being delivered, please have someone check the package for you. To be eligible for a return, items must include all original packaging, components, and materials included and requested within the 14 day timeframe. Sealed items may not be eligible for return if opened. Items and packaging must be able to be restocked and sold as new.
Return Authorization
All returns require an RMA (Return Merchandise Authorization) number before being shipped back to us.
To request an RMA, contact us at sales@kteller.com and include your order number and the item(s) you would like to return. We will provide return instructions once your request has been reviewed.
Restocking Fee & Refunds
Approved returns are subject to a restocking fee. This fee can vary by warehouse and manufacture, we will let you know when reviewing your request.
Original shipping charges and return shipping costs are not refundable.
Once your return is received, it will be inspected to verify that it meets our return requirements. Approved refunds will be issued to the original payment method within 3 business days after inspection.
Return Requests
For questions or to request a return, contact us at sales@kteller.com with your order number and details about the item you would like to return.
We will provide instructions for completing an approved return.
Return Shipping
Customers are responsible for all return shipping costs unless otherwise informed by KTeller. Once a return is created, the item must be shipped back within the timeframe provided with your RMA. After shipping your return, to prevent processing delays, you should upload the return tracking information through the approved return linked to your order.
Please retain your shipping receipt and tracking information until your return has been received and processed. Returns that are not shipped within the timeframe provided with the RMA may be closed and may no longer be eligible for a refund.
International Orders
Returns and refunds are available for domestic U.S. orders only. All international sales are final.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made, special-order, or modified products
- Items that have been installed, used, altered, or damaged after delivery
- Items returned without the original packaging, components, or materials
- Items returned outside the 14-day return period unless otherwise approved
Please note that returns are not accepted on Custom Orders. All sales are final on Custom Orders.
Shipping
Free shipping is available on select products and applies only to qualifying shipments within the Continental United States.
Orders shipping to Alaska, Hawaii, Puerto Rico, Canada, or other locations outside the Continental United States may incur additional shipping charges.
International customers are responsible for any applicable customs duties, taxes, brokerage fees, import fees, or other charges imposed by the destination country.
Some products may be restricted from shipment to certain locations or international destinations.
Shipping & Delivery Estimates
Shipping and delivery estimates may be provided during checkout based on product availability, destination, and the shipping method selected.
Delivery dates are estimates and are not guaranteed unless specifically stated otherwise. We provide a lead time on the product page of every item we offer.
For products with weight-based shipping charges, shipping rates may be calculated using the packaged or dimensional shipping weight required by the carrier.